Terms of Use

Effective date: September 13, 2025
Last updated: September 13, 2025

These Terms of Use (the “Terms”) are a binding agreement between Azul Marketing North America LLC d/b/a Digital Event Games (“DEG,” “we,” “us,” or “our”) and the person or entity accessing or using our website and services (“you”). They govern your use of digitaleventgames.com and any products, software, hosted experiences, interactive games, and professional services we provide (collectively, the “Services”). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

Plain‑English snapshot: Use the Services lawfully, pay on time, follow the usage rules, and understand we don’t guarantee specific outcomes (traffic, engagement, or sales).

1) Who we are & how to contact us

Legal entity name: Azul Marketing North America LLC (d/b/a “Digital Event Games”)
Email for legal notices: [email protected]
Privacy contact: [email protected]

Copyright complaints: See our DMCA Policy (available on our site) for how to send notices and counter‑notices. We do not duplicate the agent’s address/phone here.

2) Eligibility; business use

You must be at least 18 and have authority to bind the entity you represent. The Services are intended for business/professional use.

3) Changes to these Terms

We may modify these Terms. Material changes will be notified (e.g., posting on the site or emailing you). Changes apply from the stated effective date; continued use means acceptance.

4) Accounts; security

You’re responsible for safeguarding credentials and all activity under your account. Notify us promptly of any unauthorized use. We may require multi‑factor authentication.

5) Orders, pricing, taxes, and guarantees

5.1 Quotes & orders. Orders may be placed via website checkout, order form, or statement of work (“SOW”). An order is accepted when we confirm in writing.
5.2 Fees & payment. Fees are due upon receipt; amounts more than 10 days late may accrue 1.5% per month (or the maximum allowed by law) plus reasonable collection costs.
5.3 Taxes. Fees are exclusive of taxes. You are responsible for sales/use/VAT/GST and similar taxes (excluding our income taxes).
5.4 Money‑Back Guarantee (30 days, no questions asked). For eligible orders, you may request a refund within 30 days of the later of (i) order confirmation or (ii) first delivery of a functional hosted URL or artwork. Upon refund, your license to the deliverables terminates and we may disable hosted URLs and delete related assets per our retention schedule.
Eligibility. This guarantee applies to standard hosted digital experiences and design deliverables purchased through our website or an order form/SOW. It does not apply to (a) on‑site labor or travel; (b) third‑party or pass‑through costs (e.g., printing, hardware rentals, paid media, domains); (c) rush/expedited fees (24‑hour or similar); (d) custom development beyond the scope stated in the order; or (e) enterprise SOWs unless expressly stated.
How to claim. Email [email protected] with the order ID. Refunds are issued to the original payment method for amounts paid to DEG for the eligible portion of the order, typically within 5–10 business days after processing.
Reasonable limits. We may limit the guarantee to one refund per customer per 12‑month period and may decline requests involving fraud, abuse, or material violations of these Terms.
5.5 Rescheduling & cancellations (on‑site/date‑specific work). ≤7 days: 50% of fees; ≤72 hours: 75%; ≤24 hours: 100%.

6) Deliverables; hosting; support

6.1 Deliverables. For custom digital games, we provide a hosted URL and, where applicable, static assets (e.g., branded wheel image) or limited local packages as specified in the order/SOW.
6.2 Hosting. Hosted experiences run on our or our providers’ infrastructure. We may schedule maintenance and apply reasonable rate limits or usage caps to protect performance and security.
6.3 Support. Standard support: Mon–Fri 9:00–18:00 Pacific Time at [email protected]. Any SLAs or on‑site support must be in the order/SOW.

7) License & permitted use

7.1 License. Subject to these Terms and timely payment, DEG grants you a limited, non‑exclusive, non‑transferable, non‑sublicensable license to use the hosted experiences and deliverables solely for your internal business and event‑activation purposes during the applicable order term.
7.2 Restrictions. You will not (and will not permit others to): (a) copy/modify/translate/create derivatives of the software except as allowed; (b) reverse engineer/decompile; (c) remove proprietary notices; (d) resell/lease or provide the Services to third parties except for your own activation as permitted in the order; (e) bypass technical restrictions/security/usage limits; (f) use the Services unlawfully, infringing, defamatory, obscene, or harmful; (g) misrepresent prize odds/outcomes or required disclosures to participants.
7.3 Portfolio use. Unless you opt out in writing, you grant DEG the right to display non‑confidential screenshots, logos, and activation descriptions for marketing/portfolio.

8) Intellectual property ownership

8.1 Our IP. We (and our licensors) own all rights in the Services, software, templates, frameworks, and pre‑existing materials. No rights are granted by implication.
8.2 Your materials. You retain all rights in logos, trademarks, creative assets, instructions, and data you supply (“Customer Materials”). You grant DEG a non‑exclusive, worldwide, royalty‑free license to use Customer Materials solely to provide the Services and fulfill the order. You represent you have necessary rights and that Customer Materials don’t infringe law or third‑party rights.
8.3 Hybrid IP model (assigned artwork; licensed software). Upon full payment, artwork and final design deliverables expressly identified in the order/SOW are assigned to you. The software, code, game engines, templates, and tools remain owned by DEG and are licensed to you per Section 7.1.

9) Promotions, sweepstakes & prize distribution

If you run a sweepstakes, contest, or other promotion using the Services:
(a) You are the Sponsor/Administrator and solely responsible for official rules, eligibility, registrations/bonding where required, prize fulfillment, and tax reporting;
(b) Game odds/mechanics must match your official rules;
(c) You must present all required notices/consents to participants (age, residency, marketing consent, etc.);
(d) Do not request prohibited data or target protected classes in violation of law.

10) Photo/media features; participant content

For photo/trading‑card or similar features:
(a) You must obtain required consents from participants (and parents/guardians where applicable).
(b) You represent participant content you supply/enable complies with privacy, publicity, copyright, and trademark laws.
(c) You grant DEG the rights necessary to process/transform/deliver media exclusively for your activation.
(d) Unless agreed otherwise in writing, participant images are not used to train ML models.
(e) Retention defaults: originals 30 days after event end; final assets 60 days, unless your order/SOW states otherwise.

11) Data; privacy; DPA

11.1 Roles. For website and DEG sales/ops data, DEG is a controller/business. For event participant data captured on your behalf, DEG is a processor/service provider and will process such data per your documented instructions and the Data Processing Addendum (DPA) (incorporated by reference).
11.2 Security. We implement reasonable technical/organizational measures as described in our Privacy Policy.
11.3 Privacy Policy & cookies. Your use of the Services is also governed by our Privacy Policy and cookies/consent disclosures posted on the site.

12) Acceptable use

You will not use the Services to: (i) violate law; (ii) exploit or harm minors; (iii) transmit malware/spam; (iv) conduct penetration tests or scans without prior written consent; (v) overload, scrape, or harvest data beyond disclosed purposes; (vi) interfere with others or our infrastructure; or (vii) mislead participants about data collection or prize outcomes.

13) Third‑party services & links

The Services may interoperate with or link to third‑party services (payments, analytics, storage, etc.). We’re not responsible for third‑party services and disclaim liability for their acts/omissions.

14) Beta features

Alpha/beta features are provided “as is” for evaluation, may be modified or discontinued at any time, and are excluded from any uptime/support commitments.

15) Disclaimers

To the maximum extent permitted by law, the Services and deliverables are provided “as is” and “as available,” without warranties of any kind (express, implied, statutory), including merchantability, fitness for a particular purpose, title, and non‑infringement. We don’t warrant uninterrupted or error‑free operation or any specific outcomes (attendance, engagement, conversions).

16) Limitation of liability

To the fullest extent permitted by law, DEG is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, even if advised of the possibility. DEG’s aggregate liability for all claims arising from or relating to the Services will not exceed the amounts you actually paid to DEG in the 12 months before the event giving rise to the claim. Some jurisdictions don’t allow certain limitations; they apply to the extent permitted.

17) Indemnification

You will defend, indemnify, and hold harmless DEG and its affiliates, officers, directors, employees, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) Customer Materials; (b) your promotions/official rules/prize distribution/participant communications; (c) your breach of these Terms; or (d) your violation of law or third‑party rights.

18) Term; suspension; termination

We may suspend/terminate your access if you materially breach these Terms or create security/operational risks. You may terminate by ceasing use; fees paid are non‑refundable unless otherwise specified. Sections intended to survive (including 7–9, 11–19, 21–24) survive termination.

19) Governing law; venue; dispute resolution (U.S. users)

Binding arbitration (recommended). Any dispute will be resolved by binding arbitration administered by JAMS under its Streamlined Rules. Seat/venue: Los Angeles, California. The Federal Arbitration Act governs. Class actions are waived; disputes proceed on an individual basis only. Small‑claims court option is preserved.
30‑day opt‑out: You may opt out of arbitration by emailing [email protected] within 30 days of first agreeing to these Terms.
Governing law is the law of California, excluding its conflicts rules. Subject to the arbitration provision, courts in Los Angeles County, California have exclusive jurisdiction.

20) Export controls & sanctions

You will comply with all applicable export control and sanctions laws and will not use the Services in or for the benefit of embargoed countries or prohibited parties.

21) Force majeure

We aren’t liable for delays/failures caused by events beyond our reasonable control (e.g., acts of God, labor disputes, internet or utility failures, supplier issues, governmental actions).

22) Assignment

You may not assign these Terms without our prior written consent, except to a successor in interest in connection with a merger, acquisition, or sale of substantially all assets. We may assign freely.

23) Notices

Notices to DEG must be sent to [email protected] (or through any notice mechanism we provide). We may provide notices to you via email, in‑product messaging, or by posting on the site. If a postal address is required by law or process, you may request our current business mailing address at [email protected] or refer to the address listed on our DMCA Policy page.

24) Miscellaneous

These Terms (plus any order/SOW and our Privacy Policy and DPA, where applicable) are the entire agreement for your use of the Services and supersede prior communications. If any provision is unenforceable, the remainder remains in effect. No waiver is effective unless in writing. No third‑party beneficiaries.

Exhibit A — Definitions

Activation: An event, campaign, or deployment of a hosted interactive experience (e.g., prize wheel, photo booth).
Customer Materials: Assets, data, and instructions you provide or upload.
Deliverables: Output we create for you (e.g., artwork, configuration, URLs).
Order/SOW: A document (including checkout confirmation) describing Services, fees, and special terms.

Exhibit B — Service‑Specific Terms

B1. Prize Wheels & Games

Odds & outcomes: You control prize tables and odds; ensure alignment with official rules.
Anti‑fraud: We may cap spins, throttle requests, or invalidate abuse.
Data capture: If enabled, you must provide required notices and obtain consents.

B2. Photo/Trading‑Card Experiences

Image processing: Background removal/templating via DEG or subprocessors; not used for biometric identification.
Retention: 30 days for originals after event end; 60 days for finals (unless SOW states otherwise).

B3. Customer Panel (if provided)

Controls: Toggle data capture, adjust odds within configured bounds, download CSVs.
Limits: Panel cannot modify core software or security settings.